Shipping

Processing Times

Orders placed before 12:00pm CST on business days (Monday–Friday, excluding US public holidays) are typically processed the same day. Orders placed after this time or on weekends and holidays will be processed the next business day.

During peak periods such as sale events, holidays, and new collection launches, processing times may extend by 1–2 business days. We appreciate your patience.

Shipping Options & Delivery Times

Free Shipping Threshold

Enjoy free standard shipping on all US orders over $150 USD. The free shipping threshold is calculated after any discounts are applied. Free shipping applies to the contiguous United States only.

Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your shipment using the link in your email or by visiting our Track My Order page. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Shipping Restrictions

• We currently ship to all 50 US states including Hawaii and Alaska. Additional surcharges may apply for Hawaii and Alaska.
• We do not currently ship to US territories (Puerto Rico, Guam, US Virgin Islands, etc.), APO/FPO addresses, or international addresses through this store.
• For international orders, please visit our Australian store at braveandtrue.com.au.

Lost or Damaged Shipments

If your order arrives damaged or you believe your shipment is lost, please contact us at hello@holidaycollectivebrands.com within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is accurate before completing your order. Brave+True is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact us immediately at hello@holidaycollectivebrands.com and we will do our best to correct it before dispatch.

Returns

If you change your mind for any reason within 30 days of receiving your order, we are happy to process a store credit or exchange for you.

RETURN CONDITIONS

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

• Items must be returned within 30 days of receiving your order
• Returned items must be unworn, unwashed and in otherwise unused condition, with all original packing and labels and tags attached
• The returned items must not be sale or discounted items
• The return form included in the original packaging must be completed and included in the return package
• Return costs are at the customer's expense (unless your item is deemed defective)
• Free from perfume, deodorant, makeup, or any other stains

FULL PRICE - Eligible for Exchange or Store Credit.

SALE - Strictly no returns. No store credit or exchange, unless deemed defective.

FINAL SALE - Strictly no returns. No store credit or exchange, unless deemed defective.

HOW TO PLACE A RETURN

If your order is eligible and you would like to request a return, please email us at hello@holidaycollectivebrands.com with your name and order number in the subject line.

If your return request is approved, you can send it to our returns address (to be provided once approved).

Please ensure that your returns form is filled out and included in your parcel. Please note we are not liable for any damages or losses with return shipping.

The cost of return shipping is at the customer's expense, unless the item is deemed defective. We cannot be responsible for goods damaged in return transit. We recommend using a postage method which provides tracking or insurance for items in transit.

If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.

Returns will be issued for either a Store Credit or Exchange. Store credit is valid for 3 years from the date of issue. Once your return is received, store credit will be processed within 5 business days and will be issued in the form of a Gift Card via email. Store credit cannot be used or re-issued after the expiration date.

DAMAGED OR DEFECTIVE ITEMS

If your item is defective, please email us directly at hello@holidaycollectivebrands.com for instructions on returning your defective item/s. Please include your Name, Order Number, and photos of the defect in your email. If your product is deemed defective, you will be eligible for a store credit, exchange, or replacement.

Store credit and exchanges will only be processed if the item has been deemed defective.

If you have any questions, please don't hesitate to contact us at hello@holidaycollectivebrands.com