Refund policy

If you change your mind for any reason within 30 days of receiving your order, we are happy to process a store credit or exchange for you.

RETURN CONDITIONS

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

• Items must be returned within 30 days of receiving your order
• Returned items must be unworn, unwashed and in otherwise unused condition, with all original packing and labels and tags attached
• The returned items must not be sale or discounted items
• The return form included in the original packaging must be completed and included in the return package
• Return costs are at the customer's expense (unless your item is deemed defective)
• Free from perfume, deodorant, makeup, or any other stains

FULL PRICE - Eligible for Exchange or Store Credit.

SALE - Strictly no returns. No store credit or exchange, unless deemed defective.

FINAL SALE - Strictly no returns. No store credit or exchange, unless deemed defective.

HOW TO PLACE A RETURN

If your order is eligible and you would like to request a return, please email us at hello@holidaycollectivebrands.com with your name and order number in the subject line.

If your return request is approved, you can send it to our returns address (to be provided once approved).

Please ensure that your returns form is filled out and included in your parcel. Please note we are not liable for any damages or losses with return shipping.

The cost of return shipping is at the customer's expense, unless the item is deemed defective. We cannot be responsible for goods damaged in return transit. We recommend using a postage method which provides tracking or insurance for items in transit.

If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.

Returns will be issued for either a Store Credit or Exchange. Store credit is valid for 3 years from the date of issue. Once your return is received, store credit will be processed within 5 business days and will be issued in the form of a Gift Card via email. Store credit cannot be used or re-issued after the expiration date.

DAMAGED OR DEFECTIVE ITEMS

If your item is defective, please email us directly at hello@holidaycollectivebrands.com for instructions on returning your defective item/s. Please include your Name, Order Number, and photos of the defect in your email. If your product is deemed defective, you will be eligible for a store credit, exchange, or replacement.

Store credit and exchanges will only be processed if the item has been deemed defective.

If you have any questions, please don't hesitate to contact us at hello@holidaycollectivebrands.com